1. Introduction
1.1 Hill Shore Group Pty Ltd ("Hill Shore Group") holds privacy as a fundamental cornerstone of its operations. With an unwavering commitment to safeguarding the confidentiality and security of personal and health information, Hill Shore Group operates in strict compliance with the Australian Privacy Act 1988 (Cth) ("Privacy Act") and other relevant privacy principles.
1.2 The cornerstone of Hill Shore Group's commitment to privacy lies in its recognition of the sensitive nature of personal information and the paramount importance of establishing trust with its users. This commitment extends beyond mere compliance with legal obligations; it reflects a dedication to fostering a transparent, ethical, and user-centric approach to the collection, use, and protection of personal information.
1.3 In the ever-evolving landscape of digital interactions and information exchange, Hill Shore Group understands the significance of providing clear and detailed guidance on how personal information is handled. This Privacy Policy serves as a comprehensive framework, outlining the principles, practices, and rights associated with the collection and management of personal information through Hill Shore Group's web spaces.
1.4 Hill Shore Group acknowledges the dynamic nature of privacy considerations and, as such, pledges to regularly review and update this Privacy Policy to align with evolving legal standards, industry best practices, and the changing needs of its users. Any amendments will be promptly communicated and made accessible to ensure users are well-informed about how their personal information is handled.
1.5 Users are encouraged to thoroughly review this Privacy Policy to gain a comprehensive understanding of Hill Shore Group's approach to privacy. By engaging with Hill Shore Group's web spaces, users implicitly signify their acknowledgment and acceptance of the principles outlined herein.
1.6 For any inquiries, concerns, or requests related to this Privacy Policy, users are invited to contact the designated Privacy Officer at the provided contact details. Hill Shore Group values open communication and is committed to addressing privacy-related queries in a prompt and transparent manner.
2. Scope of Privacy Policy
2.1 This Privacy Policy encapsulates Hill Shore Group Pty Ltd.’s holistic approach to privacy management, emphasising the principles and practices that govern the collection, use, and protection of personal and health information. The scope of this policy extends across all digital platforms, web spaces, and electronic addresses operated, maintained, or administered by Hill Shore Group, including but not limited to the official website [https://hillshoregroup.com/] ("Website").
2.2 Hill Shore Group recognises that the digital landscape is diverse, and various entities may operate distinct web spaces. This Privacy Policy, however, is expressly designed to govern only those web spaces directly controlled by Hill Shore Group and operating under its domain names. It does not extend to web spaces external to Hill Shore Group's administrative control or those linked from its web spaces.
2.3 The principles articulated in this Privacy Policy are specifically tailored to address the unique features and functionalities of Hill Shore Group's digital infrastructure, ensuring a nuanced and contextually relevant approach to privacy management.
2.4 It is crucial to note that while Hill Shore Group is committed to safeguarding privacy within its controlled web spaces, this policy does not regulate or govern the privacy practices of external websites, even if they are linked to Hill Shore Group's web spaces. Users are strongly encouraged to review the privacy policies of external websites to understand their respective approaches to privacy and information management.
2.5 Hill Shore Group reserves the right to update and modify this Privacy Policy as necessary to align with evolving legal standards, industry best practices, and the changing landscape of digital interactions. Any amendments to this policy will be duly published on the Website, ensuring transparency and accessibility for users.
2.6 Users engaging with Hill Shore Group's web spaces implicitly acknowledge and accept the applicability of the principles outlined in this Privacy Policy. This acknowledgment is considered an integral part of the user's interaction with Hill Shore Group's digital platforms
3. Information Collection
3.1 Hill Shore Group recognises the significance of personal information in delivering effective services and maintaining transparent communication with its users. The collection of personal information is conducted with the utmost consideration for privacy and legal compliance.
3.2 Types of Personal Information Collected
3.2.1 The types of personal information that Hill Shore Group may collect through its web spaces include, but are not limited to:
a. Contact Information:
Full name: For personalised communication and to address users appropriately.
Email address: For efficient electronic communication and correspondence.
Telephone number: To facilitate contact and provide relevant information.
b. Identification Details:
IP address: Collected for security purposes and to analyse website traffic patterns.
Other contact details: Depending on the nature of the interaction, additional contact information may be collected to ensure comprehensive communication.
c. Online Submissions and Interactions:
Content of online applications: Information provided by users when applying for services or programs.
Inquiries and submissions: Details submitted when users engage with Hill Shore Group through online forms or communication channels.
Subscriptions: Information related to newsletter subscriptions or other periodic communications.
Surveys: Responses provided by users in response to surveys conducted by Hill Shore Group.
Complaints: Details of any grievances or complaints submitted online.
d. Web Service Registration:
Registration information: Information collected when users register for specific web services offered by Hill Shore Group.
e. User-Generated Content:
Comments and contributions: Information users provide in forums, discussion boards, or other interactive platforms hosted by Hill Shore Group.
f. Additional Information:
Any other information voluntarily provided by users: Hill Shore Group may collect additional information that users choose to provide in the course of interactions with its web spaces.
g. Metadata for Electronic Communications:
Metadata associated with electronic communications: This may include but is not limited to electronic addresses, timestamps, unique message identification, message type, and message length.
3.2.2 Hill Shore Group relies on users to ensure that any personal information provided is accurate, current, complete, and relevant. The accuracy of this information is vital for maintaining effective communication and delivering tailored services.
3.2.3 Users have the option to browse Hill Shore Group's web spaces anonymously. However, if certain information is not provided as requested for specific services, Hill Shore Group may be unable to fully provide those services.
3.2.4 Hill Shore Group places a high value on the security and confidentiality of the collected personal information. Users are encouraged to review this Privacy Policy to understand the scope and purpose of information collection.
4. Use of Personal Information
4.1 Hill Shore Group recognises that the responsible use of personal information is crucial for maintaining transparency, providing tailored services, and fostering a trusted relationship with its users. The use of personal information is governed by a commitment to privacy, ethical standards, and legal compliance.
4.2 Main Purposes of Collecting Personal Information
4.2.1 Hill Shore Group employs personal information for various legitimate purposes, including but not limited to:
a. Service Provision:
The primary purpose of collecting personal information is to facilitate the provision of services requested by users. This includes the efficient delivery of consulting services, management solutions, and other professional offerings.
b. Response to User Requests:
Personal information is utilised to respond promptly and effectively to individual user requests, inquiries, and feedback. This ensures that user needs are met and that Hill Shore Group maintains open lines of communication.
c. Client Contact Maintenance:
Hill Shore Group uses personal information to maintain contact with clients, ensuring ongoing communication, updates on services, and addressing any client-specific requirements.
d. Information Dissemination:
Personal information is employed to keep clients and other contacts informed about the services offered by Hill Shore Group. This includes updates on industry developments, notifications about service offerings, seminars, and other relevant events.
e. General Management and Reporting:
Personal information is used for general management and reporting purposes, such as invoicing, account management, and internal reporting requirements. This ensures the efficient and effective operation of Hill Shore Group's business processes.
f. Recruitment Purposes:
In the context of recruitment, personal information may be utilised for assessing job applications, conducting interviews, and evaluating the suitability of candidates for employment opportunities within Hill Shore Group.
g. Employee-related Purposes:
Personal information of employees may be used for purposes related to their employment, including but not limited to providing internal services to staff, managing personnel records, and facilitating employee communications.
h. Business-related Purposes:
Personal information may be employed for purposes directly related to the overall operation and conduct of Hill Shore Group's business activities.
4.2.2 Hill Shore Group acknowledges the need for user consent in marketing communications. While personal information may be used for marketing services, users always have the option to opt-out of further marketing communications.
4.2.3 If Hill Shore Group intends to collect or use personal information in ways not explicitly stated in this policy, such actions will be undertaken in strict adherence to the requirements of the Privacy Act.
4.3 Hill Shore Group ensures that the use of personal information is proportionate, necessary, and aligned with the purposes for which it was collected. The overarching aim is to provide valuable services, maintain strong client relationships, and uphold the highest standards of privacy and data protection.
4.4 Users can exercise their right to opt-out of marketing communications by contacting The Privacy Officer using the provided contact details. Please allow 28 days for the processing of such requests.
5. Disclosure of Personal Information
5.1 Hill Shore Group places a paramount emphasis on the confidentiality of personal information and is committed to limiting the disclosure of such information to the extent required for legitimate and lawful purposes. The disclosure of personal information is conducted in adherence to legal obligations, ethical standards, and the principles outlined in this Privacy Policy.
5.2 Circumstances for Disclosure
5.2.1 Hill Shore Group does not routinely disclose personal information to external organisations. However, disclosure may occur under the following circumstances:
a. Legal Requirement:
If required by law, Hill Shore Group may disclose personal information. This includes instances where disclosure is compelled by a court order, subpoena, or other legal process.
b. Permitted by Policy:
Disclosure may occur when such disclosure is explicitly permitted by this Privacy Policy. Hill Shore Group ensures that any such disclosure aligns with the principles and limitations articulated herein.
c. Provision of Requested Services:
Personal information may be disclosed when necessary to provide users with requested products or services. This includes scenarios where disclosure is integral to fulfilling service requests.
d. Protection of Rights and Safety:
Disclosure may be undertaken to protect the rights, property, or personal safety of members of the public, customers of Hill Shore Group, or the interests of Hill Shore Group. This encompasses situations where disclosure is deemed necessary to prevent harm or address potential threats.
e. Business Operations:
In the event that some or all of the assets or operations of Hill Shore Group are or may be transferred to another party as part of a business sale, personal information may be disclosed as part of such transactions.
f. User Consent:
Personal information may be disclosed when users provide explicit consent for such disclosure. Hill Shore Group seeks user consent before sharing personal information unless disclosure is otherwise mandated by law or permitted by this policy.
5.2.2 Hill Shore Group values the privacy of its users and does not sell or trade personal information to third parties for commercial purposes. However, certain non-personal, de-identified, and aggregated information may be shared for research or promotional purposes.
5.2.3 Hill Shore Group engages service providers to enhance the quality and efficiency of its services and business operations. These service providers, including but not limited to contractors, consultants, and technology providers, may have access to personal information for specific operational purposes. Hill Shore Group requires these service providers to adhere to stringent privacy guidelines and to use personal information only for authorised purposes.
5.2.4 In cases where Hill Shore Group's staff obtain products or services from a third party pursuant to an agreement or arrangement, personal information may be disclosed to that third party. This may include, for example, providing information to a credit card provider if staff members avail themselves of such services.
5.3 Employee Records Exemption
5.3.1 Employee records are generally not subject to the Privacy Act. As such, the handling of employee information may not be fully governed by this Privacy Policy. For information about the practices related to employee information, individuals are encouraged to contact Hill Shore Group directly.
6. Privacy on our Websites
6.1 Hill Shore Group is committed to ensuring a secure and transparent online experience for users visiting its websites, including [https://hillshoregroup.com/]. This section outlines key considerations related to the privacy of users while interacting with Hill Shore Group's web spaces.
6.2 Use of Cookies:
6.2.1 Hill Shore Group acknowledges the use of cookies on its web spaces. Cookies are small data files placed on a user's hard drive to record aspects of their experience on the website. The default settings of users' browsers may allow or block cookies, but users have the flexibility to customise these settings. However, it's essential to note that certain features of Hill Shore Group's websites may not function optimally if cookies are disabled.
6.2.2 Cookies are not employed to identify individual users or record personal information. Instead, they serve to enhance the overall user experience by capturing general statistical information about website usage, such as user domains and browser types. This data is used solely for improving website navigation and optimising user interaction.
6.3 Website Statistics:
6.3.1 To ensure the proper management and functionality of Hill Shore Group's websites, certain statistics about user interactions may be logged. These statistics may include users' domains and browser types but are carefully designed to be devoid of personally identifiable information. The purpose of collecting website statistics is to continually enhance the navigational experience for visitors.
6.4 Registered Member Interaction:
6.4.1 When registered members log in to Hill Shore Group's websites, their identification is secured through a username and password. Information collected about registered members' use of the websites is employed exclusively for assessing site performance and resolving any technical issues that may arise.
6.5 External Website Links:
6.5.1 Hill Shore Group may provide links to websites operated by third parties. It is important to note that the privacy practices or policies of these external sites are beyond the control of Hill Shore Group. Users are strongly encouraged to review the privacy policies of external websites, especially if they intend to disclose personal information via those sites. The provision of a link to another non-Hill Shore Group website does not imply an express or implied endorsement, promotion, or warranty of the products or services offered by or accessible through that site.
6.6 Security of Personal Information:
6.6.1 Depending on the purpose for which personal information is collected, Hill Shore Group may store some information electronically. This information may be accessible to authorised personnel for operational purposes in accordance with this Privacy Policy. Hill Shore Group undertakes all reasonable steps to keep this information secure, accurate, and up-to-date. Employees and data processors are bound by confidentiality obligations to ensure the confidentiality of personal information.
6.7 Access and Correction:
6.7.1 Users who wish to access or correct their personal information held by Hill Shore Group may make a request through the contact details provided. Access to personal information will be provided upon verification of the user's identity, except in circumstances where withholding access is permitted under applicable privacy laws.
6.8 Opt-Out Mechanism:
6.8.1 Hill Shore Group respects users' preferences regarding marketing communications. Users have the option to opt-out of further marketing information by contacting the Privacy Officer. Alternatively, an unsubscribe function is provided in marketing emails, allowing users to notify Hill Shore Group of their preference not to receive further marketing communications via email.
6.9 Links to Privacy Policy:
6.9.1 Hill Shore Group ensures that links to its Privacy Policy are prominently displayed on its websites. This ensures that users can easily access and review the detailed principles and practices governing the collection and management of personal information.
7. Security of Personal Information
7.1 Hill Shore Group is dedicated to maintaining the security and integrity of personal information entrusted to its care. This section outlines the comprehensive measures implemented to safeguard personal information against unauthorised access, disclosure, alteration, and destruction.
7.2 Data Storage Practices:
7.2.1 Depending on the purpose for which personal information is collected, Hill Shore Group may store some or all of the information electronically. Rigorous data storage practices are employed to ensure that stored information remains confidential, accurate, and up-to-date.
7.3 Access Controls:
7.3.1 Access to personal information is restricted to authorised personnel within Hill Shore Group who require such access for legitimate business purposes. Access controls are meticulously enforced to prevent unauthorised internal access to personal information.
7.4 Confidentiality Obligations:
7.4.1 Employees and data processors of Hill Shore Group are bound by strict confidentiality obligations. This includes the obligation to maintain the confidentiality and security of all personal information to which they have access. Personnel undergo regular training on privacy and data protection principles to reinforce their commitment to safeguarding user data.
7.5 Technical Safeguards:
7.6.1 Hill Shore Group implements robust technical safeguards to detect and prevent security threats. This includes but is not limited to firewalls, intrusion detection systems, and regular security audits. These measures are designed to identify and address vulnerabilities in the digital infrastructure to fortify the overall security posture.
7.6 Incident Response Plan:
7.7.1 Hill Shore Group maintains a comprehensive incident response plan to address and mitigate potential security incidents. In the event of a data breach or security compromise, swift and decisive action is taken to contain the incident, assess the impact, and implement remedial measures to protect affected individuals.
7.7 Employee Training:
7.7.1 All employees of Hill Shore Group undergo regular training on data security best practices. This training encompasses the recognition of potential security threats, adherence to secure data handling procedures, and the importance of maintaining the confidentiality and integrity of personal information.
7.8 Third-Party Service Providers:
7.8.1 Hill Shore Group engages third-party service providers to enhance the efficiency and quality of its services. These service providers are carefully selected based on their commitment to data security and privacy. Agreements with third parties include provisions requiring them to adhere to Hill Shore Group's security standards and privacy guidelines.
7.9 Monitoring and Audit:
7.9.1 Ongoing monitoring and auditing processes are in place to evaluate the effectiveness of security measures. Regular reviews and assessments are conducted to identify areas for improvement and ensure that security controls remain robust in the face of evolving threats.
7.10 Data Breach Notification:
7.10.1 In the unfortunate event of a data breach that poses a risk to individuals' rights and freedoms, Hill Shore Group is committed to complying with relevant data breach notification obligations. Users will be promptly notified of any such breach, providing them with transparent information about the nature and extent of the incident.
8. Access and Correction
8.1 Hill Shore Group recognises the importance of user control over their personal information. This section outlines the procedures and mechanisms in place to allow users to access and correct their personal information held by Hill Shore Group.
8.2 Access to Personal Information:
8.2.1 Users have the right to request access to the personal information that Hill Shore Group holds about them. To initiate an access request, users should contact the Privacy Officer using the contact details provided in this Privacy Policy.
8.2.2 Hill Shore Group is committed to processing access requests promptly and efficiently. Upon receiving a valid access request, Hill Shore Group will take steps to verify the identity of the requesting individual to ensure the confidentiality and security of personal information.
8.2.3 Users will be provided with access to their personal information unless specific legal exemptions or limitations apply. In cases where access is denied, Hill Shore Group will provide reasons for the denial and inform users of their right to seek review or lodge a complaint.
8.3 Correction of Personal Information:
8.3.1 Hill Shore Group acknowledges that personal information must be accurate, up-to-date, and reflective of the user's current circumstances. Users have the right to request the correction of any inaccuracies or deficiencies in their personal information.
8.3.2 To initiate a correction request, users should contact the Privacy Officer using the contact details provided in this Privacy Policy. Hill Shore Group is committed to processing correction requests promptly and ensuring that corrected information is reflected in its records.
8.3.3 In cases where a correction request is denied, users will be informed of the reasons for the denial. Users also have the right to include a statement with their personal information explaining any disagreement with the accuracy of the information.
8.4 Verification of Identity:
8.4.1 Hill Shore Group takes measures to verify the identity of individuals making access or correction requests. This is essential to safeguard the security and privacy of personal information. Users may be required to provide sufficient information to confirm their identity, such as a copy of a driver's license or passport.
8.5 Administrative Fee:
8.5.1 While Hill Shore Group endeavours to provide access and correction services free of charge, in certain circumstances, an administrative fee may be applied to cover the cost of processing requests. Users will be informed of any applicable fees before the processing of their request commences.
8.6 Response Time:
8.6.1 Hill Shore Group is committed to responding to access and correction requests in a timely manner. Users can expect acknowledgement of their request promptly after it is received, and Hill Shore Group will endeavour to provide a substantive response within a reasonable timeframe, generally within 30 days.
9. Updates to Privacy Policy
9.1 Hill Shore Group is committed to maintaining transparency in its privacy practices. This section outlines the procedures and communications methods employed when updates or modifications are made to the Privacy Policy.
9.2 Notification of Changes:
9.2.1 Hill Shore Group may periodically update its Privacy Policy to reflect changes in legal requirements, business operations, or the introduction of new services. Users will be notified of any material changes to the Privacy Policy through prominent notices on the Hill Shore Group website or via other communication channels deemed appropriate.
9.3 Review of Changes:
9.3.1 Users are encouraged to review the Privacy Policy periodically to stay informed about how Hill Shore Group collects, uses, and protects their personal information. Material changes to the Privacy Policy will be accompanied by an effective date indicating when the changes come into effect.
9.4 Express Consent to Changes:
9.4.1 By continuing to use Hill Shore Group's services or website after the effective date of any changes to the Privacy Policy, users are deemed to have accepted the updated terms. If users do not agree with the revised Privacy Policy, they should refrain from using the services and may contact Hill Shore Group for further information or clarification.
9.5 Notification Methods:
9.5.1 Hill Shore Group employs various methods to notify users of changes to the Privacy Policy, including but not limited to:
Website Announcements: Material changes will be communicated through announcements prominently displayed on the Hill Shore Group website.
Email Communication: In certain cases, users may receive email notifications about significant changes to the Privacy Policy, ensuring that users who have provided contact information are directly informed.
9.6 Accessibility of Previous Versions:
9.6.1 Previous versions of the Privacy Policy will be archived and made available for reference. Users can request access to prior versions by contacting the Privacy Officer using the contact details provided in the Privacy Policy.
9.7 User Acknowledgment:
9.7.1 By continuing to use Hill Shore Group's services or website after being notified of changes to the Privacy Policy, users acknowledge their acceptance of the updated terms and their understanding of the revised privacy practices.
9.8 Contact Information:
9.8.1 For questions, concerns, or additional information regarding changes to the Privacy Policy, users may contact the Privacy Officer using the following contact details:
Privacy Officer
Hill Shore Group Pty Ltd.
15 Shirley Avenue, Glen Waverley, Victoria. 3150
admin@hillshoregroup.com
9.8.2 Hill Shore Group is committed to providing timely and transparent communication regarding any updates to the Privacy Policy, fostering a user-centric approach to privacy management.